If you used Girafe (including signing in or connecting a Meta / WhatsApp Business account), you can request deletion of your personal data and workspace data as described below.
How to request deletion
- Sign in to your Girafe workspace (if you still have access), or email us from the address registered on your account.
- Send a deletion request with the subject line “Data deletion request” and include your workspace name and registered email.
- We will confirm your identity and begin deletion within 30 days of a verified request.
What we delete
- Your user account profile (name, email, and login credentials).
- Workspace settings, team invitations, and connected WhatsApp account credentials stored in Girafe.
- Conversation history, contacts, campaigns, automations, complaints, and enquiries stored for that workspace.
What we may retain
We may keep limited records required by law (for example billing or security logs) for as long as legally necessary. We do not keep your WhatsApp message content longer than needed after a verified deletion request, except where retention is required by law or an active dispute.
Meta / Facebook Login users
If you connected Girafe through Meta, you can also remove the app from your Meta account settings (Settings → Apps and websites). After that, send us a deletion request so we can remove data stored on Girafe’s servers.
Contact for deletion
Email your deletion request to the Girafe support address on your account invoice or onboarding email, with subject “Data deletion request”. Include your registered email and workspace name so we can locate your data.