Girafe respects your privacy and is committed to protecting your business and customer data. This policy explains how we collect, use, store, and protect information when you use our WhatsApp automation platform.
Information we collect
We may collect the following categories of information:
- Account information such as your name, email address, and workspace details.
- Business integration data including WhatsApp Business Account IDs and phone number IDs.
- Message and conversation metadata required for inbox, automation, and analytics.
- Technical information such as IP addresses, browser type, and usage logs.
How we use information
- To provide, maintain, and improve the Girafe platform.
- To connect and manage your WhatsApp Business integrations.
- To support automation, reporting, authentication, and security monitoring.
- To communicate service updates, support responses, and important notices.
Data storage and security
We use reasonable administrative, technical, and organizational safeguards to protect your information. Sensitive integration credentials such as access tokens should be stored securely and encrypted wherever possible.
Data sharing
We do not sell your personal data. We may share information only with trusted service providers, infrastructure partners, or when required by law.
Data retention
We retain information only as long as necessary to provide the service, meet legal obligations, resolve disputes, and enforce our agreements.
Your rights
Depending on your location, you may have rights to access, correct, delete, or export your data. Contact us to request assistance regarding your data.
Contact
If you have questions about this Privacy Policy, please contact the Girafe support team through your registered business contact channel.