Terms & Conditions

Use of service

You may use Girafe only for lawful business purposes and in compliance with applicable laws, Meta platform rules, and WhatsApp Business policies.

Account responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for activity performed under your workspace and team accounts.
• You must ensure that your business data and customer communications are lawful and accurate.

Third-party integrations

Girafe may integrate with third-party services such as Meta WhatsApp Cloud API and OpenAI. Your use of those integrations is also subject to the respective third-party terms and policies.

Acceptable use

• Do not use Girafe for spam, fraud, abuse, or illegal communications.
• Do not attempt to reverse engineer, disrupt, or compromise the platform.
• Do not send content that violates WhatsApp, Meta, or applicable legal requirements.

Availability

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. Maintenance, upgrades, or third-party outages may affect access.

Limitation of liability

To the maximum extent permitted by law, Girafe is provided on an “as is” and “as available” basis. We are not liable for indirect, incidental, or consequential damages arising from your use of the platform.

Termination

We may suspend or terminate access if these terms are violated, if required by law, or if continued access poses security or compliance risks.

Changes to terms

We may update these terms from time to time. Continued use of the service after updates become effective constitutes acceptance of the revised terms.